Testimonials

Francis from Gap Management is amazing. His curiosity, his great questions, and his ability to obtain the answers is remarkable. Francis filled a gap in my knowledge that I didn’t know I had. I hired him to provide a report on what my coaching clients thought about my practice. Through a guided and robust process, I was able to select some great questions, and link him to the clients we identified as important to survey.

His high level of support and communication made it easy and quick. My clients enjoyed their call with him and many reported that they felt honoured to be asked to participate. The results of the survey were compiled into a report that contained not only the content of their answers, but also included detailed and insightful analysis of their responses. He broke out the statements I could use as testimonials and gave some great key words to use in future sales and marketing.

I discovered some things about my coaching and how my clients experience it that I would never have guessed. Francis’ deep experience and knowledge created value every step of the way.

I would trust Francis with my clients again and have recommended his services to a number of my clients for their benefit.

We found Francis’ approach very refreshing. It was not simple but was easy to comprehend. He understood what we wanted to accomplish and succeeded in that very well.

We are prepared now to grow with what he has established for Lone Star Industries. We have an enhanced market position.

As president of the company, I couldn’t be happier. We are very pleased because he met every expectation we had.

You delivered something that has given us a significant amount of value.

Even more than that, it’s something we would not have come across on our own. It’s outside the sphere of influence or expertise we have. We wouldn’t have known to pursue what you did deliver for us. That, in and of itself, is a significant amount of value.

There is significant value in the Report to discuss it with our business coach.

It’s knowledge and tools like this which allow us to charge more and be able to sell on value.

I engaged Francis Waller of Gap Management to survey my current and past clients. The interviews provided fresh context and perspective on the value and impact of my services.

I would also say that Francis’s inquiries and conversations revealed blind spots that, once I was aware of them, identified areas to engage my clients more deeply, provide more value and have even greater impact. In addition, I have identified ways to up-sell and cross-sell my services in a more confident manner based on the value and positive results they have on my clients personally and for their organization.

The result is I can bring even more of my strengths, talents and abilities to bear for the benefit of my clients.

I would highly recommend any small business to utilize this service for serving, reporting and learning because no business owner can make smart, targeted decisions without this kind of information.

The reinforcement of what I already knew and the expanded information on what we think we knew and hoped we knew really put clarity into our business and how we can go forward with new customers and how we can get best value out of old customers.

The personal feedback has been great for development and the partnership and inside the business. So I think this service ticks enough boxes of personal value, business value and straight data that it would be a no brainer for anybody to make use of it.

Francis did an excellent job on our complex survey requirements. He worked effectively and efficiently with all levels and personnel within the company. He is thorough, detailed, and provided an extensive report based on our needs which enabled us to evaluate how to proceed with information we received. I would recommend him for all your survey and reporting needs.

I had Gap Management contact my clients to get their opinions. The results were very helpful: who had problems and why; and why all the others were so loyal. I learned things that clients didn’t tell me directly. The information I got gave me insight into how my clients see me and the work I do for them and helped me to serve them better.

The new website looks much more professional, and I know I’ve picked up new clients because of it. Also, the information you gave me is very important.